On Thursday MT held a seminar with the title 'Recession 2.0 - is there a silver lining in the cloud'? Snappy title, eh? It’s fair to say that after the dismal news contained in Wednesday’s budget, silver linings were in short supply. But the group of 40 guests wanted to look at whether the ‘new connectedness’ will help organisations get themselves ahead of the curve as the recovery comes.
It’s certainly true that the speed of this downturn’s onset and its truly global nature have been exacerbated by this connectedness – the always-on, instantaneous nature of modern communication - whether that’s automated selling systems for bonds and equities, or the way in which global bad news spread fast like contagion. However, staying close and connected will be vital to those businesses who want to speed the upturn. And this applies to the full set of stakeholders: employees, customers, investors and prospects.
The panel consisted of MT contributing editor Stefan Stern, Caroline Plumb of FreshMinds (the youngest woman ever to make it onto the MT ‘35 Under 35’ young women in business list) and David Beard from Sage’s enterprise division (who kindly sponsored the event).
Caroline was particularly interesting on the subject of the formation of collaborative networks, both within and outside organisations, that help to innovate and solve problems. The old idea of the company as a fortress was out-of-date, she said, and contributors from outside needed welcoming within the walls with ideas about how to improve products and services. Caroline cited the case of Dell, which acknowledged that shortcomings in its customer service had given it hordes of detractors. So it invited them into the fold to help make things better by allowing new ideas to be discussed, and even voted upon, in its online communities.
I still believe a problem shared is a problem solved. And I also agree, for example, that a phenomenon like Wikipedia is an amazing case of collective endeavour leading to the creation of something truly astonishing. Almost like a 21st century Gothic cathedral. But I do have my worries. I retain an old-fashioned belief that Henry Ford was right when he said that if he’d asked potential customers what they wanted, they’d have said ‘a faster horse’. Those great leaps from the bath, accompanied by a eureka from the creator, will still often come from individuals. Even the concept of Wikipedia has a single mind behind it.
Apple and its brave new world of Apps has shown how this outside contractor system can fall flat on its face. 'Solving Life’s Little problems one app at a time' is the advertising line for those helpful add-ons you can buy for your iPhone. Then yesterday Apple was hideously embarrassed by the fact that some sicko nerd has developed an App which involves shaking a baby to sleep. The aim of the game was to quieten the on-screen infant by shaking the iPhone until a pair of thick red Xs appeared over each eye of a baby drawn in black and white. Hilarious. I laughed until I got taken away by the social services. That’s why developer nerds require careful control.
There was also a lot of hand-wringing about the state of the media, which is being undone as its business models are torn to pieces by this new connectedness. In view of the recent furore I created when I questioned the value of Twitter in the coverage of the G20 protests, I’m glad to report that there was some support for the idea that, while it’s crucial to stay connected and sharply savvy about what’s going on in the minds of staff and customers, the yelling Twitter-style Babel of the crowd does not necessarily lead to enlightenment or wisdom.
In today's bulletin:
UK economy suffers biggest slump since records began
Microsoft sales fail to compute
Scaling your business with Susan Boyle
Editor's blog: Can the new connectedness save us?
Tightening the purse strings, with YouTube