In which Will discovers some major shortcomings of the Malawi postal system...
Dear MT,
My last letter was a celebration of the fact that things in Malawi don't quite work in the same way they do in the West. This one, I am afraid to report, is not.
The task: mailing out 700 copies of a magazine. In the UK, this is simple. Get your printer to polywrap it with the addresses printed on the polywrap and send it via downstream access at a low cost with guaranteed next day delivery. An e-mail with an Excel attachment; that's all it takes. Easy! But not in Malawi. Oh no.
For a start, printers don't do polywrapping. Which was fine, I wasn't expecting them to. However, no one in the city I live in sells address labels either, so all the envelopes need to be written out by hand. Before I did this, I thought it worth enquiring at the Post Office as to how much it would cost to send. No reduced-rate downstream access, having to handwrite envelopes and suddenly the value of each recipient is called into question. At this point I should explain that Malawi does not have a postal system like we do in the UK. Instead of door to door deliveries, it has a postal box system (most people live on roads with no names) so essentially my magazines were only going to three places: Lilongwe Post Office, Blantyre Post Office and Mzuzu Post Office (in which I was standing).
Upon being told I could bulk mail the envelopes at a low cost of 5000 kwacha, about £20, I set about writing the envelopes. 700 hand-written envelopes later (writing really does hurt your hand when you haven't written anything more extensive than 'eggs, milk, bread' in one go for the past 10 years), I was ready to go.
Arriving at the Post Office and having lugged in all the copies (beyond the point of no return), I was told that in fact the bulk mail service was only for letters being delivered to the same place and I would therefore have to pay 150 kwacha per magazine. A total of 105,000 kwacha (over £400). 'But they're going to the same places', I protested. 'Three post offices, one load each. In fact, 150 of the magazines aren't even going anywhere,' I said, pointing to the row of post boxes six feet away from me.
But no, they all had to go to the same post box if I wanted bulk mail. As I had promised my advertisers these magazines would be delivered, I had to pay the fee - an extortionate sum in Malawi, equivalent to the monthly wages of ten administration staff. I reluctantly agreed and the man disappeared for about 15 minutes.
'He's probably gone to get stamps,' I thought jokingly, looking at the enormous pile of magazines - before a sudden jolting realisation that the chance of this was actually very high. 'Oh God, he's gone to get some stamps'.
Sure enough, he came back with his arms laden with stamps. 'We don't have any fifties I am afraid. So you're going to have to put a hundred, two twenties and a ten on these,' he said jovially.
That's ok, I wasn't planning on doing anything ever again. 'You know, you really should get a franking machine,' I said, desperately wishing that I wasn't condemned to this miserable fate before me.
'We have. But it's on maintenance,' he replied.
'B*****d,' I thought.
So I licked and stuck 2800 stamps, for four hours. Amused only by conversations such as 'So, Gordon Brown is your new Prime Minister' (he'd obviously been using the local postal system to receive his news from the UK).
By the time I'd finished, I'd missed the post for that day. But that wasn't a problem; in Malawi you think of the post in terms of weeks, not days.
'When is the franking machine coming back?' I asked, rasping with my swollen tongue and hoping that I wouldn't have to go through that ordeal ever again.
'Tomorrow,' he said, with a perfectly straight face.