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Psychology at Work

A blog about the psychology of business, management and leadership in the workplace, by specialist consultancy Pearn Kandola.

Psychology at Work: Mind your language   

Banning so-called 'weasel words' like 'try' and 'if' is just a recipe for poor decisions and stupid mistakes.

Last week, Forbes Magazine announced a definitive list of words that you shouldn’t say at work. Now, I’ve generally become aware, through years of painful learning, that directing four-letter words at your boss isn’t particularly helpful. Other than that, though, I have always believed that most words are fairly useful, depending on their context.

Not according to Forbes. The magazine lists a number of words, including 'try' and 'if', and phrases such as 'I don’t know' and 'I’ll get back to you', that should instantly be hacked from our vocabulary.

The point of the article, written by a psychotherapist and business consultant, is to highlight ‘weasel’ words and make those of us who use them feel suitably ashamed and embarrassed. I suppose the ultimate aim is to replace such weasel words with bear words (that’s if a bear is the opposite of a weasel) so that we only ever say things such as 'yep', 'sure thing' and 'can do'.

I have to say, at first there’s a strange appeal to what’s being suggested. It creates a rush of adrenalin. It makes the chest pump out; the pulse race. My aggressive inner voice cheers and suddenly wants to stamp on all things weasel, like taking holiday, sick leave or worst and weasiliest of all, being indecisive. While we’re at it, now’s our chance to return to the great days of the eighties and do away with weasily things like work/life balance and well-being. Lunch is for weasels, to paraphrase the great Gordon Gekko.

But once the pulse rate returns to normal and the reality of the list dawns, it’s apparent that this is about as mindless as management advice can be. We are still in the thick of a global recession that was driven – in no small way – by unnecessary risk taking, narcissistic leadership and a lack of challenge to poor decisions. Surely by now we have learnt that saying 'yes, now what’s the question' or 'no problem' to every request is going to lead us into situations where we make stupid mistakes that not only waste money, but cost jobs and livelihoods. If the past few years have taught us one thing it is that integrity, trust and honesty in communication are not just desirable leadership qualities; they're absolute necessities.

Language is a subtle and powerful tool that has many shades of variation, deliberately. It is said to separate humans from all other animals. To take a scalpel (their advice) to essential words that convey uncertainty and the need to gather more facts before making a decision smacks of the worst macho b*llsh*t leadership stereotype (words chosen carefully) imaginable.

Stuart Duff is Head of Development at Pearn Kandola Business Psychologists.

Published May 27 2010, 05:40 PM by Stuart Duff

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Susan Ingram May 31, 2010

Well said Stuart  -  can not believe that such an article should be written by a psychotherapist and published by Forbes!  Where is appreciation for truth, authenticity and an acknowledgement of the complexities businesses are facing?  I was once privileged to be present when a CEO of a large, multinational and very successful organisation visited a training course I was running.  He was grilled by the course participants and most of his answers where 'The right question to ask, but I don't yet know the answer!'.  He left after 30 mins and the general view was that he was a good man who knew what he was doing!  That is the benefit of truth telling  -  you can tell the truth and be appreciated for doing it.

Rob Ashton June 4, 2010

No doubt most of us favour certainty and a ‘can do’ attitude in our business dealings. But the problem with such a blanket ban on these words and phrases is that they can actually be pretty useful.

In an ideal world, we might all know everything in the instant that we’re asked. But in reality, sometimes you need to buy time in order to double check or do some research before passing information on to a client.

Infinitely better that they should have to wait for an hour and get all the facts the first time, rather than potentially acting on misinformation you blurted out on the spot, under the pressure of not being able to say ‘if’.

Good business relationships depend on someone saying ‘I’ll get back to you’ and doing it, ‘try’ and meaning it, and ‘I don’t know – but I can find out’ as necessary, not on cutting such phrases out altogether.

 
 

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Psychology at Work

A blog about the psychology of business, management and leadership in the workplace, by specialist consultancy Pearn Kandola.

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