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Secret Diary of an Entrepreneur

A London-based entrepreneur blogs for MT on life as a small business owner.

Secret Diary of an Entrepreneur: The benefits of a new broom   

I was at an event on Monday and got talking to the CEO of a biggish company. He’d been there a year, during which he’d had to get rid of a fifth of the workforce because it was doing so badly. This made me think two things: one, I’m very glad it hasn’t been necessary for me to sack that many people, given how stressful it is to sack just one person. And two: I wonder if I’d actually have been able to do that, even if it was necessary?

The thing is, this guy came in at a time when it was clear the company was struggling. Results hadn’t been great, and we were clearly on the verge of a nasty recession. He himself had no emotional ties to the company; in fact I think he was specifically recruited because in his previous job he’d had some success in stripping out costs. In other words, he more or less had a mandate to do whatever he thought was necessary. He could look at everything dispassionately, make a call about what worked and what didn’t – and nobody would blame him for whatever he decided because they all knew what was coming.

Compare your average entrepreneur coming into this downturn. Some of us – including me – probably haven’t experienced an economy this bad. In fact, if we’ve made it to this point, the chances are that we’re largely used to managing growth. What’s more, having built our little companies from scratch, it’s hard not to feel a degree of emotional attachment to the people you’ve hired, and the way you’ve set the whole thing up. To me, that means it’s almost impossible to look at your business dispassionately, and even harder to decide that you need to chop one-fifth of your staff.

I spent most of the next day thinking about what this guy would do if I persuaded him to come and run my company (admittedly this would be a fairly big step down for him, career-wise, but bear with me). Coming into it with a fresh pair of eyes and no vested loyalties, what would he think needed to be changed? Who would stay and who would go? What would he think about the new venture? In fact, at one point I even started wondering if maybe I should make this a regular exercise – every six months, I could sit down and pretend to be a brand new CEO.

But the problem is, you can’t really do it. It’s just not possible to dissociate yourself from your own company. Not that I have kids, but I imagine it’s like trying to decide whether your kid is objectively good-looking; there’s too much of you in there for you to be objective about it. Besides, maybe entrepreneurs ought to trust their instincts; if they think something will come good, even if it’s not showing any signs of doing so, then perhaps it should be given time. OK, so corporate bosses might not be so forbearing – but then maybe that’s why they’re salaried employees, and not company owners.

So much though the idea of a new broom sweeping clean sounded appealing at the time, I’m clearly not going to be able to replicate it. And since I’ve no intention of appointing an outside CEO any time soon, I guess the business will just have to lump along with my instincts, for better or worse.

Published Jul 30 2009, 06:10 PM by MT Editorial

All Comments

Gerard Burke July 31, 2009
Owner managers face many challenges in continuing to grow their businesses. This article touches on several of them. Finding time and space to work ON the business as well as IN it is one of the biggest of them all. There are always times when the owner manager needs to step back from the day-to-day and take an objective view of where the business is going and whether the capabilities are in place to get there. As the author notes, because the owner manager and their business are inextricably intertwined, the owner manager has a huge amount of emotional investment in the way the business is currently. But, unless the owner manager can find time and courage to do this, the business will probably stagnate. In particular, we all know that people are our greatest asset - they can also be one of our biggest challenges! Specifically, the people who were with us at the start might not be the right people to help the business to the next level. So, there may be some tough decisions to be made. Many owner managers need some help in being more objective about articulating the future they want for their business and themselves and in making the changes to enable that future to come about - and the author appears to one of them! I suggest he/she takes a look at the Business Growth and Development Programme (BGP) at Cranfield which is specifically designed to help owner managers take an objective view of their business and create the future they want for their business and themselves.
 
 

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